Report a my1MK issue

Why was my order cancelled
Why is my delivery taking longer than expected
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My food wasn’t prepared correctly
My food arrived in poor condition
My delivery partner was rude
My delivery did not arrive
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I have an expired or damaged item
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I didn’t receive my my1MK order
I didn’t get the order receipt

Ordering from my1MK

I have issues paying for my my1MK order
I have cutlery issue
How to place a Scheduled Order
How to order my1MK via the web
How to get my my1MK receipt
How does the system decide on the mode of delivery for bulky items?
How do I make payment for my1MK
How do I indicate special request or food allergies
How do I cancel my order

Getting to Know my1MK

Where to check the order status
What’s the expected waiting time for a my1MK order
What is the maximum distance of my1MK
What if I don’t have WhatsApp, can I still place an order
How to order my1MK via the web
How much is the delivery fee
Can I rate the restaurant/merchant/rider
Can I order on behalf of someone else
Can I order from different restaurants/merchants
Can I change my food items after placing an order

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FAQ
Getting to Know my1MK
What if I don’t have WhatsApp, can I still place an order

What if I don’t have WhatsApp, can I still place an order

Unfortunately no, the system requires WhatsApp for order placement and notification.

How to order my1MK via the web What is the maximum distance of my1MK

1 Mont Kiara is a 6-storey retail development that is part of the integrated project made out of 1 Mont Kiara Mall, Wisma Mont Kiara office tower, and Menara 1 Mont Kiara office suites.

OPENING HOURS

10am - 10pm (LG & G)
10am - 9pm (L1 & L3)

ADDRESS

1 MK Retail Sdn Bhd (905698-K) 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur, Malaysia

CUSTOMER SERVICE

+603 6203 0615

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