Report a my1MK issue

Why was my order cancelled
Why is my delivery taking longer than expected
Report incorrect outlet information
My food wasn’t prepared correctly
My food arrived in poor condition
My delivery partner was rude
My delivery did not arrive
I have other issues with my1MK
I have an expired or damaged item
I have a missing or incorrect order
I didn’t receive my my1MK order
I didn’t get the order receipt

Ordering from my1MK

I have issues paying for my my1MK order
I have cutlery issue
How to place a Scheduled Order
How to order my1MK via the web
How to get my my1MK receipt
How does the system decide on the mode of delivery for bulky items?
How do I make payment for my1MK
How do I indicate special request or food allergies
How do I cancel my order

Getting to Know my1MK

Where to check the order status
What’s the expected waiting time for a my1MK order
What is the maximum distance of my1MK
What if I don’t have WhatsApp, can I still place an order
How to order my1MK via the web
How much is the delivery fee
Can I rate the restaurant/merchant/rider
Can I order on behalf of someone else
Can I order from different restaurants/merchants
Can I change my food items after placing an order

Home
FAQ
Report a my1MK issue
I have a missing or incorrect order

I have a missing or incorrect order

We are sorry to hear about this! You can contact us via the WhatsApp link to report the missing or incorrect order. We will investigate on your behalf.

I didn’t receive my my1MK order I have an expired or damaged item

1 Mont Kiara is a 6-storey retail development that is part of the integrated project made out of 1 Mont Kiara Mall, Wisma Mont Kiara office tower, and Menara 1 Mont Kiara office suites.

OPENING HOURS

10am - 10pm (LG & G)
10am - 9pm (L1 & L3)

ADDRESS

1 MK Retail Sdn Bhd (905698-K) 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur, Malaysia

CUSTOMER SERVICE

+603 6203 0615

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