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Getting to Know my1MK

Can I change my food items after placing an order
Can I order from different restaurants/merchants
Can I order on behalf of someone else
Can I rate the restaurant/merchant/rider
How much is the delivery fee
How to order my1MK via the web
What if I don’t have WhatsApp, can I still place an order
What is the maximum distance of my1MK
What’s the expected waiting time for a my1MK order
Where to check the order status

Ordering from my1MK

How do I cancel my order
How do I indicate special request or food allergies
How do I make payment for my1MK
How does the system decide on the mode of delivery for bulky items?
How to get my my1MK receipt
How to order my1MK via the web
How to place a Scheduled Order
I have cutlery issue
I have issues paying for my my1MK order

Report a my1MK issue

I didn’t get the order receipt
I didn’t receive my my1MK order
I have a missing or incorrect order
I have an expired or damaged item
I have other issues with my1MK
My delivery did not arrive
My delivery partner was rude
My food arrived in poor condition
My food wasn’t prepared correctly
Report incorrect outlet information
Why is my delivery taking longer than expected
Why was my order cancelled

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FAQ
Report a my1MK issue
I didn’t receive my my1MK order

I didn’t receive my my1MK order

We are sorry that you didn’t receive your order! Please let us know via the WhatsApp link.

My delivery did not arrive My delivery partner was rude

1 Mont Kiara is a 6-storey retail development that is part of the integrated project made out of 1 Mont Kiara Mall, Wisma Mont Kiara office tower, and Menara 1 Mont Kiara office suites.

OPENING HOURS

Lower Ground - Ground Floor: 10:00am - 10:00pm Levels 1 & 2: 10:00am - 9.00pm Level 3: 8.30am - 4:00pm

ADDRESS

1 MK Retail Sdn Bhd (905698-K) 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur, Malaysia

CUSTOMER SERVICE

+603 6203 0615

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